Jewelry

How to Track Order

We provide several methods for you viewing & tracking order status from placing the order until we ship it out, email updates, check account, contact customer service are applicable.



How can I get detailed tracking information?

As soon as a package has been shipped out, we'll send you a "Shipment Notification" email including information about carrier information, a tracking number and link for online tracking whenever available.



Why the tracking information is not available?

Sometimes due to the heavy transport, the shipment company might fail to update your package information in time. Please don't worry; your package is on the way to you. Or you can also send us an email (help@onetoonebags.com) with your order number; we will check the details for you.



Main courier overview

EMS

Tracking link: http://www.ems.com.cn/english.html

DHL

Tracking link: http://www.dhl.com/en.html

UPS

Tracking link: http://www.ups.com/content/cn/en/index.jsx

TNT

Tracking link: http://www.tnt.com/express/en_gb/site/home.html


Main courier contact number

DHL contact number:

DHL UK: +44 1332816960

DHL France: +33 472613098

DHL Australia: +61 738457850

DHL Germany: +49 610376560

DHL Canada: +1 9056731345

DHL Denmark: +45 70345345

DHL Hellas (Greece) +30-210-989 0000

DHL USA

- Customer Service: 1-800-225-5345

- Attempted Delivery Inquires: 1-888-273-8876



UPS contact number:

UPS Japan 0120-27-1040/ (81) 3-5484-5834

UPS India 800 22 7171

UPS Australia (61) 131 UPS (877)

UPS New Zealand 64-9-279-5230/ 0800-742-5877

UPS US 1-800-782-7892

UPS Mexico 01-800-90-29200/ (5255) 5228-7900

UPS Canada 1-800-742-5877

UPS Brazil 11-5694-6600/ 0800-770-9035

UPS UK 08457-877-877

UPS France 0821-233-877

UPS Italy 800-877-877

UPS Germany 0800-8826630

UPS Sweden 020-788 799

UPS Finland 0800-1-877-877

UPS Denmark 80 30 22 22

UPS Norway 800-33-470

UPS Holland 0800-099-1300

UPS Spain 902-88-88-20

UPS Russia 495-961-2211

UPS Turkey 212 413 22 22

UPS Israel 1-800-834-834/ +972-3-577-0100



TNT contact number:

TNT Japan 3 55201 900

TNT India 222 823 4060

TNT Australia 2 93177 717

TNT New Zealand 92550500

TNT US 800 558 5555

TNT Mexico 555 242 9159

TNT Canada 905 672 9753

TNT Brazil 5564 8600

TNT UK 02072310455

TNT France 148144814

TNT Italy 025808881

TNT Germany 4073469 0

TNT Sweden 8 625 5 8 00

TNT Finland 20 420 420

TNT Denmark 7938051 1

TNT Norway 81000810

TNT Holland 204744000

TNT Spain 9166059 00

TNT Russia 4957972 700

TNT Turkey 212 410 1500

TNT Israel 8 91402 22

TNT Switzerland 62 837 00 00